What can be automated
- An order in your store creates the customer record in your CRM and notifies the team
- A contact form feeds your tracking sheet and triggers a reply
- Invoices received by email are filed and forwarded to your accountant
- An appointment booked online is added to the calendar and sends the customer a reminder
- A negative customer review is flagged to you as soon as it is published
Automation and AI
A classic automation follows fixed rules: if this, then that. With AI, it can also read and understand: sort an email according to the request, extract information from a PDF purchase order, summarise a message, draft a reply. AI prepares, and a human approves whatever goes out to your customers.
n8n or Make?
Make is easy to pick up and runs entirely online, with a monthly subscription. n8n is more technical but more flexible, and can be hosted on your own server, which matters if your data is sensitive. I choose with you according to your tools, your volume and your budget.
What a scenario includes
A scenario is a trigger and up to three actions between tools that have an API: for example “new order”, then “customer record”, “invoice” and “email”. It is built on an account opened in your name, tested with you and documented, and an alert warns you if it fails.
How much does an automation cost?
From €450 excl. VAT per scenario, excluding subscriptions to the tools (n8n, Make and the connected software). A longer scenario, or one that uses AI, is quoted individually. After that, changes are billed at the actual time spent. See all prices, or the other AI solutions for your business.
